Table of Contents

1. Purpose Statement
2. Scope
3. Procedure
4. Reporting Unacceptable Conduct
5. School Policy
6. Data Protection and Privacy
7. Intellectual Property
8. Dispute Resolution
9. Limitations of Liability
10. Refund Policy
11. Course Completion Requirements
12. Course Transfers
13. Website Use
14. Cancellation Policy
15. Parental Consent
16. Students with Special Needs
17. Complaints and Grievances

1. Purpose Statement

The goal of this procedure is to provide a positive, safe, and supportive approach to promoting acceptable and appropriate customer conduct. Rajput Driving School Windsor encourages respectful and considerate relationships between our staff and customers/students.

This procedure also establishes a process that describes how Rajput Driving School Windsor manages unacceptable conduct by customers.

2. Scope

This procedure applies to all forms of communication by staff at Rajput Driving School Windsor and includes, but is not limited to, online, electronic, print, and verbal communications.

3. Procedure

Providing excellent customer service is paramount to Rajput Driving School Windsor in delivering high-quality programs and services. Our staff, volunteers, and anyone acting on behalf of Rajput Driving School Windsor are expected to conduct themselves in a respectful manner.

Equally, customers are responsible for behaving respectfully to promote an environment that can be shared by all. This procedure is not intended to deal with generally difficult customers; we recognize that our customers are unique with varying interests and concerns. This procedure applies to customers whose conduct is unacceptable.

4. Reporting Unacceptable Conduct

For the purposes of this procedure, unacceptable conduct is any action by a customer which, because of its nature or frequency, has a disproportionate and unreasonable impact on our staff, other customers, services, time, and/or resources.

Unacceptable Behavior

• Verbal: including threats, profanity, rude or inappropriate language, attempts to goad or incite anger in others, harassment, discrimination.
• Physical: including aggressive or intimidating approaches to another individual, throwing articles in a deliberate or aggressive manner, physical striking of another individual.
• Illegal activity: including illegal consumption of alcohol or drugs, theft, possession of weapons, vandalism.
• Any act that violates MTO requirements/regulations, city's by-laws and/or Rajput Driving School Windsor policies.
• Any act that gives rise to concern for public safety.

Unacceptable Demands, Persistence, Lack of Cooperation

• Demanding responses within an unreasonable time frame and not within our Customer Service Standards.
• Insisting on outcomes that are not possible or appropriate in the circumstances.
• Demanding services that are of a nature or scale that cannot be provided by Rajput Driving School Windsor.
• Unwillingness or refusing to accept Rajput Driving School Windsor cannot provide a particular service or action on a particular issue.
• Persistently contacting Rajput Driving School Windsor about the same matter when it has been considered and dealt with.

5. School Policy

1. I understand that the Ministry of Transportation of Ontario (MTO) has changed the certification process in September of 2008 to an online certification. I understand that the MTO no longer issues a paper certificate.
2. I understand if I need proof of course completion for insurance purposes, I must obtain a Driver's Licence History search from the MTO.
3. I agree not to hold the course provider (Rajput Driving School Windsor) or any of its associates or affiliates responsible for any bodily harm, injuries, or property damage that may occur as a result of my operation of a motor vehicle.
4. I agree to follow the laws set forth in the Ontario Highway Traffic Act, Criminal Code of Canada, and local by-laws while operating a motor vehicle during in-car training.
5. I must successfully complete all components of the Beginner Driver Education (BDE) course within 12 months to be eligible for certification.
6. I must attend all 30 hours of online classes or complete all 8 modules of the e-learning program. I must make up for any time missed in the classroom during an upcoming course. I understand the passing mark is 80%.
7. I must attend all ten (10) hours of in-car instructions. I must complete all ten (10) hours of in-car instructions within 12 months from the Registration date and achieve a mark of not less than 80% otherwise a fee may be charged.
8. I also agree that it is my responsibility to always have my Driver's licence with me during my in-car lessons and that I meet the conditions shown on my license (i.e., glasses required).
9. I further agree that I will not be under the influence of alcohol and/or drugs by any means during my operation of a motor vehicle during my in-car training.
10. I must complete the surveys and homework and submit them to my in-class/online instructor on the last day of the in-class/online portion of the BDE course.
11. I understand and agree to give more than 24 hours cancellation notice to my in-car Driving Instructor should I need to cancel and/or reschedule any of my in-car lessons.
12. I understand that the cancellation fee is $40/hour (60 minutes) payable to Rajput Driving School Windsor, if cancelling within less than 24 hours' notice.
13. I understand, the fee I paid for the BDE course is for 30 hours of online Classes or 8 modules done online at my own pace, student HomeLink (homework) materials and 10 hours of in-car training. It does not include any additional training and/or any cost for road test or vehicle use for the road test. Additional training and/or the use of a school vehicle for the road test may be available at additional cost.

6. Data Protection and Privacy

Rajput Driving School Windsor is committed to protecting your personal information. We collect, use, and store your data in accordance with applicable data protection laws. For more details, please refer to our Privacy Policy.

7. Intellectual Property

All content on the Rajput Driving School Windsor website, including but not limited to text, graphics, logos, and images, is the property of Rajput Driving School Windsor and is protected by copyright laws.

8. Dispute Resolution

In the event of any dispute arising from these terms and conditions or your use of our services, we encourage you to contact us first to seek a resolution. If the dispute cannot be resolved through negotiation, it shall be subject to the exclusive jurisdiction of the courts of Ontario.

9. Limitations of Liability

Rajput Driving School Windsor's liability is limited to the amount of fees paid for the course. We are not responsible for any consequential or indirect damages.

10. Refund Policy

Refunds are available under the following conditions:

• Full refund if requested at least 7 days before the course start date.
• 50% refund if requested between 2-6 days before the course start date.
• No refunds for cancellations made less than 48 hours before the course start date or after the course has begun.

11. Course Completion Requirements

Students must complete all required components of the course within 12 months of registration. Failure to do so may result in additional fees or the need to retake the course.

12. Course Transfers

Course transfers to other driving schools are not permitted. However, in exceptional circumstances, Rajput Driving School Windsor may consider transfer requests on a case-by-case basis.

13. Website Use

By using our website, you agree to do so only for lawful purposes and in a manner that does not infringe on the rights of others or restrict their use of the website.

14. Cancellation Policy

For in-car lessons, cancellations must be made at least 24 hours in advance to avoid a cancellation fee. For classroom sessions, please refer to our refund policy.

15. Parental Consent

Students under the age of 18 must have parental consent to enroll in our courses. Parents or guardians are required to sign the enrollment agreement.

16. Students with Special Needs

Rajput Driving School Windsor is committed to accommodating students with special needs. Please inform us of any accommodations required at the time of enrollment.

17. Complaints and Grievances

If you have any complaints or grievances, please contact our customer service department. We are committed to addressing and resolving all issues in a timely and fair manner.